- International dating pool
- Strict no-harassment policy
- Various communication channels
- Easy onboarding
- Intuitive mobile app
- Poor customer support
- Lack of verification features
Prepare to be swept off your feet by Dating.com, a remarkable online dating platform. Launched in the 90s, the service has since accumulated a vast user base of millions of registered members, where anyone over the age of 18 can connect with people of different nationalities and cultures.
With an advanced matching algorithm, Dating.com considers aspects such as interests, preferences, and relationship goals to people efficiently find a match. Also, for those who prefer the convenience of a mobile app, Dating.com is available on iOS and Android.
Although you can register on Dating.com for free, taking full advantage of the platform requires a paid subscription. The cheapest membership includes 160 credits, which you can spend on all activities within the website – from sending messages to viewing photos or videos – and it’s possible to get the first month for only $19.99.
Overall, industry veteran Dating.com stands out with its innovative features, which increase the chances of finding the ideal match, whether you’re after a serious relationship or just casual dating.
Available in over 40 countries, Dating.com lets users connect with anyone anywhere. The pool can be too deep, though. So, it’s nice that the platform allows you to narrow down your search by age, language, or interests. Even though it isn’t as advanced as other dating apps in representing the different gender expressions outside the binary, the platform welcomes all sexual orientations. Plus, it follows a strict no-harassment policy that bans users who engage in any kind of bigotry or express any desire to harm others.
Dating.com’s mobile app is more modern and user-friendly than its slightly dated website. While it isn’t hard to navigate and understand the different sections on the browser version, the number of people, broadcasts, chat requests, and notifications filling up its main page can be overwhelming.
At the onset of every Dating.com experience, there’s a quick inquiry about relationship goals, emphasizing the website’s inclusive approach to all types of connections – from monogamous to casual or friendship.
Before signing up with an email address, users need to enter their name, gender, birthday, hometown, and the gender they’re seeking, which can be edited afterwards.
To finish registering, users must upload at least one picture and verify their email addresses. Later in the game, the website may ask them to submit a selfie to ensure it matches their profile photos. This double-checking is quite important to keep catfishing away from the website.
Upon activating their account, users gain immediate access to Dating.com’s extensive pool of daters. This standout feature allows subscribers to engage with a diverse range of individuals without relying on mutual right swipes or waiting for others to initiate contact, making it feel more like a social network.
The platform offers two search options:
- Basic: where users can specify an age range, preferred genders, and location
- Advanced: includes filters for body type, hobbies, vices (such as smoking), education, and more.
Additionally, its ‘Dating Network’ connects users to other dating communities, catering to diverse demographics like Asian people, Caribbean singles, or daters over 40.
While it doesn’t offer the ‘it’s a match’ excitement of other apps, Dating.com allows users to interact with anyone who catches their interest and revisit previously encountered profiles. Subscribers can easily access their chat or email conversations, as well as scroll or search through their contact list to find specific individuals.
With ‘Let’s Mingle’, users can personalize a message and send it out to multiple profiles deemed matches. However, this way of starting a conversation isn’t ideal, as it potentially gives people the impression that you’re casting an overly wide net or even that you’re actually a bot. During testing, our account was constantly being flooded with what seemed to be automated messages, which was unsettling.
Dating.com provides a wide variety of communication channels like chat, video calls, email, Let’s Mingle, and more. All interactions are saved in ‘Contacts’, where it’s possible to reach out to potential matches, exchange private photos, videos, stickers, or GIFs, and even send physical presents.
A unique feature on Dating.com is its streaming option, where free and paying users can live stream themselves in chat rooms and answer questions from other daters – a bit like having a dating profile in real time. Anyone can go live and have fun with Dating.com’s dare game, where users can do a challenge (like rapping or showing their room) in exchange for diamond tokens, which are then converted into app credit.
Besides email confirmation and a request for a recent selfie down the line, Dating.com doesn’t have a lot of verification methods. This raises the worry that scammers can easily infiltrate and target vulnerable users within the platform. Fortunately, if anyone acts inappropriately, you can easily block their profile and never interact with them again.
Dating.com’s mobile app is even more entertaining than its browser version, with its interface displaying all potential matches in an organized frame. Moreover, since you’re not constantly distracted by notifications, you’re able to pay much closer attention to profiles and conversations.
The app provides different chat sections for contact requests and actual contacts. However, unlike the desktop version, it displays them in separate tabs instead of next to each other, which is way less overwhelming.
Without a doubt, Dating.com’s pricing is its Achilles heel. Registering and having a passive role on the platform may be free, but subscriptions can become quite expensive. Since Dating.com’s pricing structure is credit-based and almost all interactions cost credits, the bill can easily rack up. It would also be better if the company was more upfront with their prices instead of showing them after signing up or burying them in the help center.
There are three monthly credit allowances you can get – 160, 600, or 1,500 credits. The more credits you get in one go, the lower the unit price. For example, getting a monthly allowance of 160 credits translates into paying $0,31 per credit, whereas 1,500 credits translate into $0,20 per credit – a discount of 36%. Moreover, new users enjoy a discount on the first month of 60%.
From reading emails to adding emojis to your messages, everything has a price on Dating.com. We highly recommend checking Dating.com’s help center to know how much each interaction costs to prevent any surprises. For example, a two-way video chat costs six credits per minute. This means that if you end up liking the person and having a 15-minute chat, you’ll spend 90 credits ($18 if you get the 1,500-credit monthly allowance).
Fortunately, Dating.com provides credit refunds for users who experience poor quality service (like interrupted video streams due to a website malfunction) or fall victim to online scammers. Also, monetary refunds can be issued in case of erroneous purchases or fraudulent credit card use. However, Dating.com doesn’t have a refund policy for membership cancellations, although users can terminate a contract for the following month.
Dating.com also falls short next to its competitors when it comes to customer support. First, before you sign up, there’s nothing on the website to help you learn about the service. Then, after registering, the only guidance available is a help center with a few FAQs. However, its ‘Getting Started’ section proved to be very useful when we were first navigating the website, and most articles are thorough and easy to comprehend.
Still, the service could do better at providing its customers with personal support. Although you can contact Dating.com by WhatsApp and email, the support team is unresponsive. While it frequently posts on Instagram and Facebook, Dating.com is less active on Twitter.
The world is your oyster with Dating.com, which can be seen as more of a global community and social network than dating service. Since 1993, it has garnered a wide user base worldwide and takes pride in being a truly cross-cultural solution for those who want to widen their dating horizons.
Although it welcomes all sexual orientations and enforces a strict no-harassment policy, Dating.com still has a long way to go when it comes to embracing all gender identities. Plus, its bulk messaging tool can make conversations feel impersonal, especially since the platform doesn’t have many verification tools to ensure users aren’t actually bots or catfishers.
However, narrowing down your dating pool with preferences and looking through matches without having to swipe right or left is refreshing. Furthermore, the mobile app was a treat to navigate, and we can only hope that the browser version soon follows its example.
Overall, Dating.com caters to individuals seeking a dating experience that’s not limited by geography. Although it may have some drawbacks, like higher costs and poor customer service, Dating.com offers a platform for adventurous daters to explore international connections.
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